Terms and Conditions These Terms of Use (“Terms”) govern your use of the websites and mobile applications provided Golden Buns Co., Ltd. (or referred to as “us”) (collectively the “Platforms”). Please read these Terms carefully. By accessing and using the Platforms, you agree that you have read, understood and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Platforms. If you do not agree or fall within the Terms, please do not use the Platforms. The Platforms may be used by (i) natural persons who have reached 20 years of age and (ii) corporate legal entities, e.g. companies.  Users below the age of 20 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods, or otherwise have legal capacity. If you do not have consent from your parent(s) or legal guardian(s), or otherwise have legal capacity, you must stop using/accessing the Platforms immediately.  Golden Buns reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.

GENERAL POLICY   Publishing information about a product and promotion on our Website does not ensure its availability. Products are advertised subject to stock availability. Some products and promotions may be available within a limited period or only until stock lasts. Images of the products, containers, and decorations in Arno's Website are for advertising purposes only All prices include 7% VAT Prices, products, promotions, service areas, service hours and other relevant service conditions are subject to change without prior notice.

Vouchers, Discounts and Promotions From time to time, Bang Bang Burgers  may run marketing and promotional campaigns which offer voucher codes, discounts, and other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, and in certain cases, may only be used once. Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers.  Unless otherwise stated, Vouchers can only be used on our delivery platform   Vouchers cannot be exchanged for cash. Bang Bang Burgers reserves the right to void, discontinue or reject the use of any Voucher without prior notice Individual restaurants terms & conditions apply

REFUND POLICY Thanks for shopping at** https://shop.bang-bang-burger.com**. If you are not entirely satisfied with your purchase, we're here to help.    To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding our Refund Policy please call the restaurant immediately. Preparation of your order will begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.   Food Order Errors   If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order you may come to pick up the correct food item or we will send you the correct item.  You may also choose to be refunded the sales price amount associated with the error if you choose not to request the correct item to be prepared for you.  In some cases, BangBang Burgers may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, you will receive the refund amount associated with the error sent to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. However, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  

Food Order Incomplete   In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may come to pick up the correct food item or we will send you the correct item. You may also choose to be refunded the sales price amount associated with the error if you choose not to request the correct item to be prepared for you.  In some cases, BangBang Burgers may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, you will receive the refund amount associated with the error sent to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. However, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Policy ** ** Online Delivery hours: From 11am to 11:00 PM Tuesday to Sunday Our delivery service is done through lalamove and a delivery charge typically starts at 40thb but can be up to 200thb depending on your physical location. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The minimum order is ฿100 You can select the option to pick up at our restaurant Bang Bang Burgers (Sukhumvit Soi11); we will not charge for the delivery fee.         If Customer is Un-Contactable: In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to: ·   no one was present or available to receive the Order; or  ·   customer was uncontactable despite attempts to reach the customer via the phone number provided; or ·   lack of appropriate or sufficient access to deliver the Order successfully;  ·   lack of a suitable or secure location to leave the Order; or ·   in the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.   **No-show Cancellations ** If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, Bang Bang Burgers reserves the right to cancel the Order without refund or remedy to you.   

Privacy Policy

This SERVICE is provided by Bang Bang Burgers Address : 30 Sukhumvit Soi 11, Klongtoey-Nua, Wattana, Bangkok 10110 Contact Info : Khun Sa Phone no. 092-5964973 E-mail : admin@bang-bang-burgers.com. and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that We collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://shop.bang-bang-burgers.com unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, We may require you to provide us with certain personally identifiable information. The information that We request will be retained on your device and retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Log Data

We want to inform you that whenever you use our Service, in the case of an error in the app We collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and We cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by Us. Therefore, We strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case We discover that a child under 13 has provided us with personal information, We immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that We will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us via contact section above.

Data Protection Policy

Bang Bang Burgers Address : 30 Sukhumvit Soi 11, Klongtoey-Nua, Wattana, Bangkok 10110 Contact Info : Khun Sa Phone no. 092-5964973 E-mail : admin@bang-bang-burgers.com

Definitions

1. Data protection principles

The Company is committed to processing data in accordance with its responsibilities under the GDPR.

Article 5 of the GDPR requires that personal data shall be:

1. processed lawfully, fairly and in a transparent manner in relation to individuals;
2. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
3. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
4. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
5. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
6. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”

2. General provisions

1. This policy applies to all personal data processed by the Company.
2. The Responsible Person shall take responsibility for the Company’s ongoing compliance with this policy.
3. This policy shall be reviewed at least annually.
4. The Company shall register with the Information Commissioner’s Office as an organisation that processes personal data.

3. Lawful, fair and transparent processing

1. To ensure its processing of data is lawful, fair and transparent, the Company shall maintain a Register of Systems.
2. The Register of Systems shall be reviewed at least annually.
3. Individuals have the right to access their personal data and any such requests made to the Company shall be dealt with in a timely manner.

4. Lawful purposes

1. All data processed by the Company must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests.
2. The Company shall note the appropriate lawful basis in the Register of Systems.
3. Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data.
4. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the Company’s systems. 

5. Data minimisation

1. The Company shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

6. Accuracy

1. The Company shall take reasonable steps to ensure personal data is accurate.
2. Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date.

7. Archiving / removal

1. To ensure that personal data is kept for no longer than necessary, the Company shall put in place an archiving policy for each area in which personal data is processed and review this process annually.
2. The archiving policy shall consider what data should/must be retained, for how long, and why.

8. Security

1. The Company shall ensure that personal data is stored securely using modern software that is kept-up-to-date. 
2. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
3. When personal data is deleted this should be done safely such that the data is irrecoverable.
4. Appropriate back-up and disaster recovery solutions shall be in place.

9. Breach

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the Company shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO.

END OF POLICY